Ways to escape Eircom
24/02/10 15:14
It will come of little surprise to anyone who reads the news on this website that we encourage clients to use companies other than Eircom. Their shoddy service has caused frustration and lost business to many of our clients, and their customer service is one of the worst we have experienced in Ireland.
Our own business has been damaged by them over the last few years with a rogue salesman who tried to sell us a broadband package which did not exist, and with slow speed broadband being available on our lines. So what do you do to escape these guys?
We recommend two levels of change. Firstly, you could consider a new provider for your phone line and internet. Vodafone strike us as having a slightly weak service, but we currently use them for phone and internet. Their customer service is generally good, although they are still tied to Eircom. Any faults and repairs need to be handled by Eircom engineers, and if you get a man/woman who is working by the book, they may not help you as they will not work on anything inside your house. However we have been happy with Vodafone's service, even if the speed of our internet depends on Eircom's network.
They offer broadband speeds up to 24mbps and bundles which include free local landline calls and some Vodafone calls. Full details are available here.
The second level is to try to escape broadband over a phone line. One option is UPC (old NTL). They offer the fastest broadband speeds in Ireland, but the biggest drawback is availability. Their service is only on offer in certain areas, such as central Dublin. So the service is fast and generally reliable, but you may not be able to get it in your area. Check out the details here.
Imagine offer their WiMax service which is a digital wireless internet offering, with speeds up to 7mpbs. The advantage over Vodafone is that you can forget using a phone line and paying rental from Eircom. Instead you receive a free digital phone. We will be reviewing their service when it arrives in our area in April, but it is an attractive offering and way to escape the grip of Eircom. Like UPC, they have limited availability right now, but unlike UPC, they can roll out coverage without cables.
Simon Spence/2010
Our own business has been damaged by them over the last few years with a rogue salesman who tried to sell us a broadband package which did not exist, and with slow speed broadband being available on our lines. So what do you do to escape these guys?
We recommend two levels of change. Firstly, you could consider a new provider for your phone line and internet. Vodafone strike us as having a slightly weak service, but we currently use them for phone and internet. Their customer service is generally good, although they are still tied to Eircom. Any faults and repairs need to be handled by Eircom engineers, and if you get a man/woman who is working by the book, they may not help you as they will not work on anything inside your house. However we have been happy with Vodafone's service, even if the speed of our internet depends on Eircom's network.
They offer broadband speeds up to 24mbps and bundles which include free local landline calls and some Vodafone calls. Full details are available here.
The second level is to try to escape broadband over a phone line. One option is UPC (old NTL). They offer the fastest broadband speeds in Ireland, but the biggest drawback is availability. Their service is only on offer in certain areas, such as central Dublin. So the service is fast and generally reliable, but you may not be able to get it in your area. Check out the details here.
Imagine offer their WiMax service which is a digital wireless internet offering, with speeds up to 7mpbs. The advantage over Vodafone is that you can forget using a phone line and paying rental from Eircom. Instead you receive a free digital phone. We will be reviewing their service when it arrives in our area in April, but it is an attractive offering and way to escape the grip of Eircom. Like UPC, they have limited availability right now, but unlike UPC, they can roll out coverage without cables.
Simon Spence/2010
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